PRIVACY POLICY
MH Pathways is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store and protect your personal information when you engage with our services.
What personal information we collect
We collect information that helps us provide safe, effective and coordinated mental-health care. This may include:
Personal details
• Your name, date of birth and contact details
• Emergency contact information
• Medicare details, NDIS participant number (if relevant)
• Referral information
• Appointment and billing information
Health information
As a mental-health practice, we also collect sensitive health information, including:
• Clinical notes and assessments
• Diagnoses, treatment plans and medication history
• Information provided by your GP, psychiatrist, psychologist, support coordinator or other treating professionals
• Relevant NDIS documents (if you choose to share them)
We only collect information that is reasonably necessary for your care.
How we collect your information
We collect information directly from you during appointments, phone calls, telehealth sessions, referral forms, and online enquiries.
We may also receive information from:
• Your GP or treating clinicians
• Support coordinators
• Referrers
• Other practitioners involved in your care
You can choose not to share certain information, but this may affect the services we can provide.
Why we collect your information
We use your information to:
• Provide mental-health assessment, diagnosis and treatment
• Coordinate your care with other professionals (with consent)
• Manage referrals, bookings and administration
• Process billing, rebates and funding requirements
• Meet legal, ethical and professional obligations
• Improve our services and client experience
We will not use your information for any purpose unrelated to your care without your consent.
How we store your information
Your information is stored securely in professional clinical software and protected systems, including:
• Encrypted clinical records (e.g., Halaxy)
• Secure email
• Password-protected devices and files
• Encrypted online form submissions
We retain records in line with legal and professional requirements.
Disclosure of your information
We may share your information with:
• Your GP, psychiatrist, psychologist or other treating clinicians
• NDIS providers or support coordinators (with your consent)
• Medicare, private health funds or NDIA (where required)
• Other practitioners within MH Pathways involved in your care
• Emergency services if there is a serious risk of harm
• Legal or regulatory bodies when required by law
We do not sell or share your information for marketing purposes.
Your rights
You may request access to your personal or health information, or ask us to correct inaccurate details.
Requests can be made by contacting:
We will respond within a reasonable timeframe.
Website and online forms
When you use our website or submit an online form, we may collect non-identifying information such as browser data or general
website analytics.
Any information submitted through referral or contact forms is transmitted securely.
We do not use third-party advertising cookies.
Complaints
If you have a concern about how your information has been handled, please contact us:
Email: referral@mhpathways.com
Address: Mission House, 92 Brighton Road, Sandgate QLD
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Updates to this policy
We may update this policy from time to time. The current version will always be available on our website.